Services
Modular Solutions. Custom-Fit Systems.
No two hospitality brands operate the same way — and their systems should not either. We do not sell packages. We design systems that fit.
Service Area 01
Internal Knowledge Systems
Your single source of truth — built for how people actually learn, not just how information is stored.
Most hospitality organizations rely on informal knowledge transfer: verbal explanations, shadowing, scattered documents. That approach breaks down as teams grow or complexity increases.
We build systems that do not just store information — they teach it. From one centralized knowledge base, we generate written SOPs, visual guides, training summaries, and scenario-based guidance. The information stays aligned — only the delivery adapts.
Service Area 02
Guest Intelligence Interfaces
A digital concierge trained on your brand — not generic scripts. Today guests expect answers instantly. We design conversational interfaces that answer questions in your brand voice, support reservations and inquiries, and operate around the clock without losing warmth.
These systems are trained on your team actual language, knowledge, and tone. They feel less like automation and more like an extension of your best staff member.
Service Area 03
AI Search Optimization
Designed for how people discover hospitality now. Guests are asking ChatGPT, Siri, Perplexity, AI travel planners. We help hospitality brands become machine-learnable and discoverable across this landscape.
This is not traditional SEO. It is Generative Engine Optimization, built for how planning actually happens today.
Explore Featherstone IntelligenceCustom System Design
Most of our best work does not live neatly inside a single category. We frequently design systems that blend knowledge management, guest intelligence, workflow design, and AI-assisted decision support.
If something does not serve the human experience, we do not build it.
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