About
Hospitality Experience Meets Human Science.
Team Featherstone is built on a rare partnership. Two disciplines. One mission.
Decades on the floor.
One side of Team Featherstone brings deep, lived experience in hospitality — frontline service, team leadership, operations, and the nuanced reality of guest-facing work under pressure.
This is not hospitality expertise observed from the outside. It is experience earned through years of service: understanding how teams think, how guests feel, and how systems succeed or fail in real environments.
Grounded in research.
The other side brings deep expertise in human communication, neuroscience, and AI-driven system design — including NIH- and NSF-funded research, clinical-grade machine learning, and the translation of complex intelligence into tools people can actually use.
This expertise spans co-founding technology platforms, designing AI systems for autism screening and speech evaluation, and working at the intersection of neuroscience, learning science, and AI.
Not because the technology is louder — but because the thinking is deeper.
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